Townhead Medical Practice

• Patients are still required to arrange appointments by calling the Practice on 0141 483 1740. The online booking system for appointments will be restarted soon. Please also note that there two waiting areas and dependant on numbers of other patients present for appointments and their symptoms you will be directed to the appropriate waiting area.
• We apologise for any inconvenience caused in trying to get through to the surgery but again please note at peak periods all Reception staff are answering the phones as quickly and efficiently as possible and we appreciate your patience in trying to get through.  Online appointment booking remains unavailable at this time.
• Clinics will be cancelled at short notice if the Clinician is off due to illness or isolation protocols – we aim to rearrange your appointment for that same day but it may not possible to do so, an alternative appointment might be the following day for example – this unfortunately cannot be avoided and we ask for your understanding if it does occur.
• Call 0141 483 1760 to request your prescription – requests will not be taken over the main Practice number to allow focus in dealing with other requests, this prescription request number is available during opening hours – your prescriptions will be available to collect after 48hrs (working hours) of your request  and if a pharmacy collection is involved this may mean a further 24hrs-48hrs before you receiving your medication (contact your local Pharmacy for further information).
• We now have a full time Community Links Worker (CLW) and Welfare Advice Worker based in our Practice. Appointments can be booked via Reception. They can offer help and advice of local help available should you have any concerns around such as debt management, loneliness/isolation, finance or benefits, mental health, form completion, activity groups, foodbanks or charities, asylum/refugee communities etc. Staff will advise if your issue is appropriate for the CLW service.
• We have a Zero Tolerance rule in place with regards to abusive/aggressive behaviour towards any member of the Practice Team. The level of abuse directed towards Reception Staff in particular has increased and is unacceptable. Patients will be removed from our Practice List and will need to register with another Doctor in the local area should they be abusive/aggressive or use foul language towards any member of the Practice Team, if you wish to complain about a service we offer then ask for the Reception Supervisor or Practice Manger to call you back – aiming your frustration or anger at Staff will not be tolerated.
• Please use the appropriate NHS service for your medical need – Right Care Right Place

You maybe asked to email in a picture of your condition e.g. a rash or lump/bump, to allow the Doctor or Nurse to see the symptoms. Please use our secure email address

[email protected] and in the subject line put your name (patients name) and which Doctor requested the image to be emailed. PLEASE NOTE IF YOU ARE REQUESTED TO SEND IMAGES YOU MUST DO SO BEFORE YOUR APPOINTED TIME OR THE CONSULTATION CANNOT TAKE PLACE.

Cervical Screening appointments are run by the NHS and not the Practice. Please contact one of our Practice Nurses for further advice or if you have any concerns regarding your cervical screening appointment.

Chronic Disease screening is resuming with patients being invited to attend the Practice or given a telephone appointment. We ask for patients patience as we restart this recall of a large number of patients.

Pharmacy First is a new service provided by all Pharmacies in Scotland (replaces the Minor Ailments service) in which NHS patients can seek advice & treatment from a Pharmacist for a variety of ailments instead of attending a GP or Nurse. Please see for more information and please note you may directed to this service by our staff when requesting an appointment.