Townhead Medical Practice (The Yellow Practice) is situated in Townhead Health Centre at 16 Alexandra Parade, Glasgow, G31 2ES. The Practice is actually inside the Queen Elizabeth Building of the Glasgow Royal Infirmary and has been situated here for over 30 years.
As a Training Practice, on occasions we may have Doctors & Nurses who are carrying out their training in the Practice. We may also ask to make a recording of your consultation. Full information, including data protection, will be given at the time but you are entitled to refuse the recording of the consult – this will in no way affect the availability of the appointment.
Please use the appropriate NHS service for your medical need –
NHS Inform Scotland Symptom Checker or Right Care Right Place
The new NHS Interpreting Service is now available – click on the link to use the service to book your appointments with NHS services (including BSL Interpreting Services)
New Doctors
The team would like to welcome 3 new members – Dr’s Olawuyi, Ezeonwumelu and Traianou join the Practice from September. This additional investment from the Practice will provide extra GP appointments each week. Dr Penrice will also be staying on with the Practice as cover for Dr Sweeney who is on Maternity Leave.
Appointments and Online Access
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- Patients can arrange appointments by attending Reception in person, calling the Practice on 0141 483 1740 or using the online booking system Patient Access (PIN is required, available in person from Reception). If booking online, when indicated please provide the reason for the appointment – it maybe that a GP appointment is the not appropriate service for your symptoms/reason.
- We apologise for any inconvenience caused in trying to get through to the surgery but again please note at peak periods all Reception staff are answering the phones as quickly and efficiently as possible and we appreciate your patience in trying to get through.
- Clinics will be cancelled at short notice if the Clinician is off due to illness or isolation protocols – we aim to rearrange your appointment for that same day but it may not possible to do so, an alternative appointment might be the following day for example – this unfortunately cannot be avoided and we ask for your understanding if it does occur.
- Call 0141 483 1760 to request your prescription – requests will not be taken over the main Practice number to allow focus in dealing with other requests, this prescription request number is available during opening hours – your prescriptions will be available to collect after 48hrs (working hours) of your request and if a pharmacy collection is involved this may mean a further 24hrs-48hrs before you receiving your medication (contact your local Pharmacy for further information). Choosing a Pharmacy means that all your prescriptions will go to that Pharmacy from now on – you do not collect from the Practice. Go to Prescription Requests in our Clinics & Services menu for more information.
- We now have a full time Community Links Worker (CLW) and Welfare Advice Worker based in our Practice. Appointments can be booked via Reception. They can offer help and advice of local help available should you have any concerns around such as debt management, loneliness/isolation, finance or benefits, mental health, form completion, activity groups, foodbanks or charities, asylum/refugee communities etc. Staff will advise if your issue is appropriate for the CLW service.
- We have a Zero Tolerance rule in place with regards to abusive/aggressive behaviour towards any member of the Practice Team. The level of abuse directed towards Reception Staff in particular has increased and is unacceptable. Patients will be removed from our Practice List and will need to register with another Doctor in the local area should they be verbally aggressive (inc shouting or swearing) or physically abusive/aggressive towards any member of the Practice Team, if you wish to complain about a service we offer then ask for the Reception Supervisor or Practice Manger to call you back – aiming your frustration or anger at Staff will not be tolerated.
If there are concerns about an elderly friend or family member at this time please contact Age UK
Up to date Covid 19 information from NHS Inform
You maybe asked to email in a picture of your condition e.g. a rash or lump/bump, to allow the Doctor or Nurse to see the symptoms. Please use our secure email address
[email protected] and in the subject line put your name (patients name) and which Doctor requested the image to be emailed. PLEASE NOTE IF YOU ARE REQUESTED TO SEND IMAGES YOU MUST DO SO BEFORE YOUR APPOINTED TIME OR THE CONSULTATION CANNOT TAKE PLACE.
Cervical Screening appointments are run by the NHS and not the Practice. Please contact one of our Practice Nurses for further advice or if you have any concerns regarding your cervical screening appointment.
Chronic Disease screening is resuming with patients being invited to attend the Practice or given a telephone appointment. We ask for patients patience as we restart this recall of a large number of patients.
Pharmacy First is a new service provided by all Pharmacies in Scotland (replaces the Minor Ailments service) in which NHS patients can seek advice & treatment from a Pharmacist for a variety of ailments instead of attending a GP or Nurse. Please see for more information and please note you may directed to this service by our staff when requesting an appointment.
There are 8 doctors and a full practice team. We are open from Monday to Friday, 8.00 a.m. until 6.00 p.m. (closing 12.30 p.m.-1.30 p.m for other than emergency telephone calls). We are closed on the general 10 annual public holiday days through the year.
Services Provided
The practice offers a wide range of services which are all available by appointment, including musculoskeletal assessment and advice from our very own Advanced Physiotherapy Practitioner. The reception team will be happy to give details.
At the entrance to the Health Centre there is a Community Reception Desk.
Community services which work closely alongside the Practice include District Nurse and Health Visiting, Treatment Room and Podiatry.
How to Register at Townhead Health Centre
To register please follow the instructions in the registering with the practice page.
Change of Address
It is very important that we hold a correct address and telephone number for you. If either of these change please notify us either by completing a form at the surgery reception desk, advising by telephone on 0141 483 1740 or log in and access the patient area to change your address. if you move outwith the area you will be informed and notified by the Health Board of a date you will be removed from our list.
Disabled Access
There are disabled parking bays for Townhead Health Centre (managed by the Hospital) accessed from Wishart Street situated alongside the hospital out-patient department and Health Centre Lift.
Parking
There is some roadside parking around the hospital site including Wishart Street which is metered. There is a large multi-storey car park next to the A&E Department which offers free parking.
