Townhead Medical Practice

Townhead Health Centre Glasgow

Appointments

Video Appointments

Prescriptions

Registration

Townhead Medical Practice

Townhead Medical Practice (The Yellow Practice) is situated  in Townhead Health Centre at 16 Alexandra Parade, Glasgow, G31 2ES. The Practice is actually inside the Queen Elizabeth Building of the Glasgow Royal Infirmary and has been situated here for 30 years.

 

As we experience an increase in demand, we have altered the way to order your prescription via telephone – please now call 0141 483 1760 to leave your prescription request. Call the main surgery number 0141 483 1740 for all other enquiries.

The Practice will be closed on Monday 31st May for the bank holiday weekend. Please contact NHS 24 by calling 111 if you have a non urgent medical issue. The Practice will reopen at 8.30am on Tuesday 4th May.

Coronavirus – If you have any symptoms please do not leave your home, CALL ‘111’ FOR MEDICAL ADVICE. Please follow the guidance in the pop up box on our website or visit Health Protection Scotland

To stop the spread of the virus it is important that you do self isolate if you or some one you live has symptoms and seek help from friends and family members with regards to shopping etc. or contact 0800 111 4000. If there are concerns about an elderly friend or family member at this time please contact Age UK

If you are a unpaid carer for a relative or friend please click on this link to get advice on getting PPE
PPE for unpaid Carers

If you require a note/line for your employer due to self isolating please go to NHS 111 Online.

Covid-19 Leaflet in your language download.

Further information on services during the pandemic is here https://www.nhsinform.scot/campaigns/your-community-health-care-services

Appointments and Online Access

As we slowly progress to reintroducing routine services it is important that patients are aware that we remain open and available to help by calling the Practice in the first instance to enable us to continue to reduce footfall and allow social distancing to take place. PLEASE NOTE THAT YOU CANNOT USE OUR ONLINE SERVICE TO BOOK APPOINTMENTS AT THIS TIME, HOWEVER YOU CAN STILL ACCESS THE REPEAT PRESCRIPTION SERVICE. PLEASE REQUEST YOUR ONLINE ACCESS LOGON INFORMATION IN PERSON FROM OUR RECEPTION DESK – ID WILL BE REQUIRED.

 

Patients remain unable to book face to face appointments, we will be running clinics with telephone appointments. Please request an appointment in the normal manner by calling the Reception and a GP/Nurse will call you back at a given time (approximate). If they decide you need to be assessed in the Surgery then you will be given a time to attend by that GP/Nurse. To allow social distancing within the waiting area please attend a few minutes before your given time and attend alone (unless exceptional circumstances) – if you attend too early we will ask you to leave the Practice area and return closer to your appointed time as there will be others attending for appointments. You will be given a mask to wear and the Doctor or Nurse will be wearing PPE during your appointment.

You maybe asked to email in a picture of your condition e.g. a rash or lump/bump, to allow the Doctor or Nurse to see the symptoms. Please use our secure email address

[email protected] and in the subject line put your name (patients name) and which Doctor requested the image to be emailed. PLEASE NOTE IF YOU ARE REQUESTED TO SEND IMAGES YOU MUST DO SO BEFORE YOUR APPOINTED TIME OR THE CONSULTATION CANNOT TAKE PLACE.

       Please understand that we are still in the midst of a pandemic and this method of consutling allows us to control numbers attending.         

 

Please request precriptions in the normal manner and timeframe – we would encourage were possible that you arrange with a local Pharmacy for them to collect your prescriptions from the Surgery and perhaps deliver the medication to you. Please check online for your nearest Pharmacy and discuss this with them. You can of course still collect in person but we would encourage you to explore the alternatives during the pandemic period.

Cervical Screening will resume in August/September with an inital call by the NHS for those who would have been due unscheduled screening during the pandemic. Please contact one of our Practice Nurses for further advice.

Chronic Disease screening will gradually resume from July onwards with patients invited to attend by the Practice. We will adapt how we run these clinics as IT equipments becomes available.

Pharmacy First is a new service provided by all Pharmacies in Scotland (replaces the Minor Ailments service) in which NHS patients can seek advice & treatment from a Pharmacist for a variety of ailments instead of attending a GP or Nurse. Please see for more information and please note you may directed to this service by our staff when requesting an appointment.

There are 8 doctors and a full practice team. We are open from Monday to Friday, 8.30 a.m. until 6.00 p.m. (closing 12.30 p.m.-1.30 p.m  for other than emergency telephone calls). We are closed on the normal 10 annual public holiday days.

The Doctors at Townhead Health Centre

Dr. Mairi Adam, MBChB, MRCGP, DRCOG

Dr. Jane Dely, MBChB, BSc, MRCGP, DRCOG, DCH,  DFRSH

Dr. Moira Fallon, MBChB, DRCOG, MRCGP

Dr. Riaz Hafiz, MBBS,  MRCGP

Dr. Ling Zhang, MRCGP, DRCOG, DCH, MBChB, BSc MedSci

Dr. Joanna Swann, MBChB, MRCGP

Dr. Sadaf Shah, MRCGP, MBChB, BMedSCI (Hons),

Dr. Keira Ranat, MRCGP, MBChB, DRCOG

Services Provided

The practice offers a wide range of services which are all available by appointment, including musculoskeletal assessment and advice from our very own Advanced Physiotherapy Practitioner. The reception team will be happy to give details.

At the entrance to the Health Centre there is a Community Reception Desk.

Community services  which work closely alongside the Practice include District Nurse and Health Visiting, Treatment Room and Podiatry.

How to Register at Townhead Health Centre

To register please follow the instructions in the registering with the practice page.

Change of Address

It is very important that we hold a correct address and telephone number for you. If either of these change please notify us either by completing a form at the surgery reception desk, advising by telephone on  0141 483 1740 or log in and access the patient area to change your address.

Disabled Access

There are disabled parking bays for Townhead Health Centre (managed by the Hospital) accessed from Wishart Street situated alongside the hospital out-patient department and Health Centre Lift.

Parking

There is some roadside parking around the hospital site including Wishart Street which is metered.  There is a large multi-storey car park where charges apply.

Towhead Medical Practice

Townhead Health Centre,
16 Alexandra Parade,
Glasgow G31 2E

Tel: 0141 483 1740
Fax: 0141 483 1753

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Coronavirus Update

The Practice will only be vaccinating patients aged 75 and above in the surgery.

Information (from 26 April) on how to order or collect Lateral Flow Tests is on the Scottish Government’s website.  Alternatively a test can be booked/arranged at the asymptomatic test facilities across NHSGGC

Please read the information below regarding the arrangements for the vaccine rollout and how to contact the NHS GG&C if you have missed or not received your invite.

NHS Inform Scotland                                    www.nhsinform.scot

The order in which the Government has instructed patients to be vaccinated is as follows

  1. residents in a care home for older adults and their carers
  2. all those 80 years of age and over and frontline health and social care workers
  3. all those 75 years of age and over
  4. all those 70 years of age and over and clinically extremely vulnerable individuals
  5. all those 65 years of age and over
  6. all individuals aged 16 years to 64 years with underlying health conditions which put them at higher risk of serious disease and mortality
  7. all those 60 years of age and over
  8. all those 55 years of age and over
  9. all those 50 years of age and over

 

Patients with a NHS HUB appointment seeking to reschedule their appointment Advise patient to contact National Vaccination Helpline   to reschedule Tel: 0800 030 8013

 
Patients with NHS HUB appointment seeking transport support Advise patient to contact National Vaccination Helpline        Tel: 0800 030 8013 where they will be directed to Traveline/MyBus as appropriate.

Where Traveline/MyBus is not viable option, the National Helpline will transfer patient to appropriate local contact  for follow-up/ local solution
Patients with a NHS HUB who require a language interpreter Advise patient that telephone interpreting service is available at all vaccination clinics, therefore no requirement to organise in advance of appointment
Patients with a NHS HUB who require a BSL interpreter If a face to face BSL interpreter is required (some patients prefer to use BSL app) advise patient (or their advocate) to contact National Vaccination Helpline Tel: 0800 030 8013 in advance of appointment. National Helpline will then advise NHSGGC Contact Centre to arrange BSL interpreter.
Queries about patients in following cohorts who have not received their first vaccine dose - including housebound patients

  • Aged 75 years and over (GP cohort)
  • Shielding/Clinically Extremely Vulnerable (GP Cohort)
  • Aged 70-74 years (non-GP Cohort)
  • Aged 65-79 years (non-GP cohort)
If a patient is within the above cohorts and has not received their first dose of vaccination advise patient to complete NHS Inform online Missing Appointment Form https://invitations.vacs.nhs.scot/ to provide contact details and request for home visit in additional information section if required.
Alternatively, seek assistance from the National Helpline on 0800 030 8013
Queries about patients in at risk groups  (Cohort 6)
Those in at risk population groups

 

Those aged 16 to 64 years with the underlying health conditions which put them at higher risk of serious disease and mortality

Patients have been identified from GP systems

Patients in at risk groups will receive NHS HUB appointment by end of March
Those in at risk populations who are housebound who have received a NHS HUB appointment Advise patient to contact National Vaccination Helpline        Tel: 0800 030 8013 and request a home visit.

 

The National helpline will then pass patients contact details to NHSGGC local contact centre who will liaise with patient / HSCP housebound contact to confirm housebound status and arrange home visit as appropriate.
Those in at risk population who have not received a NHS HUB appointment by end of March

 

 

 If a patient is in at risk group and has not received a NHS HUB appointment by end March advise patient to complete NHS Inform online Missing Appointment Form https://invitations.vacs.nhs.scot/ to provide contact details.

Alternatively, seek assistance from the National Helpline on 0800 030 8013

 
Patients who feel that they should be included in at risk population (and therefore have not received a NHS HUB invite) by end of March - applies to all ages If a patient feels that they should be included in the at risk population, advise patient to complete NHS Inform online Missing Appointment Form https://invitations.vacs.nhs.scot/

to provide contact details and an explanation of why they think they should have received an invitation.

Alternatively, seek assistance from the National Helpline on 0800 030 8013
Queries about Carers   (Cohort 6)
Unpaid carers – in receipt of carers allowance Individuals in receipt of carers allowance will receive a NHS HUB appointment by end of March if they have not – follow missed appointment process.
Unpaid carers – not in receipt of carers allowance   including young carers Unpaid carers not in receipt of carers allowance, will be able to self-refer for the COVID-19 vaccine if they are not contacted by phone or letter.  Individuals must be registered with a GP to access this service.

To register online for a coronavirus vaccination as an unpaid carer visit https://register.vacs.nhs.scot/

Alternatively, register by telephone via the COVID-19 Vaccination Helpline on 0800 030 8013, please select option 3, Register as an Unpaid Carer.
Queries about patients NOT in GP cohorts  - age 50 – 64 years of age (cohorts  7, 8 & 9)  
When will those aged 50-64 years age receive a NHS HUB appointment? The timetable is based on vaccine supply, the aim is to complete by the middle of April
Queries about other specific groups
Specific groups

-

 Form available to refer people who require accelerated vaccination. Further information will follow

·      Prisons - vaccinations will commence week beginning 1st March

·      Asylum seekers - meeting held and plans developing

·      HIV - HIV service commencing vaccinations from 15th March.

·      Pregnancy - by exception, counselling system in place

·      Private hospital mental health inpatients – plans in place

·      MOD personnel living at Faslane – plan in place

·      Homeless / Addiction service – to be supported with vaccine in mid April
Queries about patients NOT in GP cohorts  - under 50 years of age
When will patients under 50 years of age receive their vaccine? On the 26th of February the JCVI published an interim statement on phase 2 of the COVID-19 vaccination programme advising vaccination of people aged 18-49 years of age, in the following order of priority:

  • all those aged 40 to 49 years
  • all those aged 30 to 39 years
  • all those aged 18 to 29 years

Timescales for vaccination of the above age groups are still to be confirmed

Video links for information on Covid-19 (in various languages)

Urdu    English     Romainian      Slovakian

Video links for information on the Covid-19 vaccination

Hindi       Bengali     Romainian   Punjabi   Slovakian

 

The NEW Protect Scotland app is available - help keep the nation safe during the Coronavirus pandemic with track and protect. Download now for free at the Apple Store or Android Store.

The latest patient informaton on the vaccine - www.nhsinform.scot/covid19vaccine

The most common symptoms of COVID-19 are a new continuous cough and/or a fever/high temperature (37.8C or greater) and/or change in sense of smell or taste.

If you’ve developed a new continuous cough and/or a fever/high temperature and/or change in sense of smell or taste in the last 7 days then please self isolate at home for 10 days from the start of your symptoms even if you think your symptoms are mild. Do not go to your GP, pharmacy or hospital. Anyone who lives with you must also isolate but for 14 days. If they develop symptoms then they must isolate for 10 days from the onset of symptoms.

Iyou have Covid-19 symptoms contact NHS Inform or phone 0800 028 2816 to book a test.

Phone 111 if your symptoms:
• have not improved after 10 days
• are severe or you have shortness of breath
• worsen during home isolation

You should also phone 111 if you develop breathlessness or it worsens, especially if you:
• are 70 years old or over
• have underlying poor health
• have heart or lung problems
• have a weakened immune system, including cancer
• have diabetes

If you have a medical emergency, phone 999 and tell them if you have COVID-19 symptoms.

Isolation note

Online Isolation notes are now available, if you need a note for your employer. Follow the instructions and download & print the note or have it emailed to you or your employer.

Latest guidance about COVID-19 from NHS Scotland and the Scottish Government, including advice for those who have been added to the shielding group, at risk patients (would receive the flu vaccine), social distancing and stay at home advice.

More information

 

Wearing a mask/face covering in public

If you require further information on wearing a mask or face covering on public transport or for exemption cards please visit Asthma UK or First Glasgow .

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