Townhead Medical Practice

Appointments and Online Access

• It is important that you do not attend the Practice in person if you have any symptoms of Covid – respiratory, fever or change in taste/smell. Please contact the Practice by telephone and staff will advise the appropriate course of action. Please visit NHS Inform for up to date information and guidance. IF YOU DO HAVE SYMPTOMS, PLEASE FOLLOW THE ISOLATION GUIDANCE AND ONLY CALL THE PRACTICE SHOULD YOUR SYMPTOMS WORSEN.
• Patients are still required to arrange appointments by calling the Practice on 0141 483 1740. There are a limited number of face to face appointments with a Doctor – this will be for specific conditions only. Staff will offer this type of appointment if it is available and you will be asked to wear a mask at all times whilst in the Practice as despite restrictions easing elsewhere we are still under social distancing & PPE rules within the NHS due to the number of vulnerable people being seen. If you are unable to wear a mask, we will inform the Clinician who your appointment is booked with and you may be asked to provide evidence of a negative lateral flow test within the last 48hrs. Please also note that there two waiting areas and dependant on numbers of other patients present for appointments and their symptoms you will be directed to the appropriate waiting area.
• We apologise for any inconvenience caused in trying to get through to the surgery but again due to limitations of numbers allowed in the surgery area at any one time we cannot allow people to attend unnecessarily  – please note at peak periods all Reception staff are answering the phones as quickly and efficiently as possible and we appreciate your patience in trying to get through.  Online appointment booking remains unavailable at this time due to the limitations we remain under.
• Clinics will be cancelled at short notice if the Clinician is off due to illness or isolation protocols – we aim to rearrange your appointment for that same day but it may not possible to do so, an alternative appointment might be the following day for example – this unfortunately cannot be avoided in the current circumstances and we ask for your understanding if it does occur.
• Call 0141 483 1760 to request your prescription – there is no need to call the main Practice number, this prescription only service is available 24/7 – your prescriptions will be available to collect after 48hrs (working hours) of requesting  and if a pharmacy collection is involved this may mean a further 24hrs-48hrs before you receiving your medication (contact your local Pharmacy for further information).
• We now have a full time Community Links Worker (CLW) and Welfare Rights Worker based in our Practice. Appointments can be booked via Reception. They can offer help and advice of local help available should you have any concerns around such as debt management, loneliness/isolation, finance or benefits, mental health, form completion, activity groups, foodbanks or charities, asylum/refugee communities etc. Staff will advise if your issue is appropriate for the CLW service.
• We have a Zero Tolerance rule in place with regards to abusive/aggressive behaviour towards any member of the Practice Team. The level of abuse directed towards Reception Staff in particular has increased and is unacceptable. Patients will be removed from our Practice List and will need to register with another Doctor in the local area should they be abusive/aggressive or use foul language towards any member of the Practice Team, if you wish to complain about a service we offer then ask for the Reception Supervisor or Practice Manger to call you back – aiming your frustration or anger at Staff will not be tolerated.
• Please use the appropriate NHS service for your medical need – Right Care Right Place

You maybe asked to email in a picture of your condition e.g. a rash or lump/bump, to allow the Doctor or Nurse to see the symptoms. Please use our secure email address

[email protected] and in the subject line put your name (patients name) and which Doctor requested the image to be emailed. PLEASE NOTE IF YOU ARE REQUESTED TO SEND IMAGES YOU MUST DO SO BEFORE YOUR APPOINTED TIME OR THE CONSULTATION CANNOT TAKE PLACE.

Cervical Screening will resume in August/September with an inital call by the NHS for those who would have been due unscheduled screening during the pandemic. Please contact one of our Practice Nurses for further advice.

Chronic Disease screening will gradually resume from July onwards with patients invited to attend by the Practice. We will adapt how we run these clinics as IT equipments becomes available.

Pharmacy First is a new service provided by all Pharmacies in Scotland (replaces the Minor Ailments service) in which NHS patients can seek advice & treatment from a Pharmacist for a variety of ailments instead of attending a GP or Nurse. Please see for more information and please note you may directed to this service by our staff when requesting an appointment.