What are your opening times?
We are open Monday to Friday, 8.30 a.m. – 6.00 p.m. Closed 12.30 p.m.- 1.30p.m. except for emergencies.
Monday to Friday 8.30 a.m to 4.30 p.m. (closed 1-2 p.m.)
How to I register with the Practice?
Patients can ask to register with the Practice on a permanent or a temporary basis.
We accept patients from the following postcodes: G1.1, G1.5, G21.1, G21.2, G21.3, G21.4, G31.2, G31.3, G32.6, G33.2, G4.0.
All patients wishing to register permanently require to complete a registration form (GPR). All patients aged over 5 years will also complete a new patient medical form and those under 5 years an immunisation record form.
Patients wishing to register on a temporary basis will be asked to complete a TR Form. This is only necessary if you need an appointment.
All Patients should attend at the surgery to register
Download the forms
How do I request a Home Visit?
Please telephone the surgery before 10 a.m. if possible. The receptionist will take some details from you to pass to the Doctor.
Home visits are for housebound patients or those too ill to leave the home.
How do I make an appointment for a member of the Clinical Team?
You can do this by either phoning 0141 531 8940 or by person at the reception desk.
- Pre-booked appointments whereby you can book an appointment up to two weeks ahead to see a doctor
- Pre-booked appointments for the Practice Nurses or Health Care Assistant up are also available up to four weeks ahead.
Can two or more people use one appointment to see a member of the Clinical Team?
No, when you arrange your appointment it is only for you. Each patient should book separate appointments.
Why can’t I see my Doctor of choice sooner?
There are a number of reasons why this might be the case – the Practice Manager or Reception will be happy to advise.
I want to leave a message for my Doctor or the Nurse?
All messages will be recorded by the reception staff for the appropriate person and the enquiry will generally be dealt with within 48hrs; the patient will be contacted with the outcome.
What can the nurse see me for?
Please refer to the section entitled Our Services
How do I arrange vaccinations for my holidays?
Please refer to the section entitled “Travel Clinic”.
How do I request a Repeat Prescription?
Please refer to the section entitled Prescription Requests.
Are there Breast Feeding & Baby Changing facilities?
Yes – the reception staff will advise on their location.
How can I contact the Health Visitor?
You can do this by phoning 0141 531 8925
How can I contact the District Nurse?
You can do this by phoning 0141 531 8926
How do I make Payment for a Private Report/letter?
You can either pay by cash or cheque. A receipt will be given to you.
How to I make a complaint?
We would wish you to discuss this, in the first instance, with the Practice Manager or Reception Manager. The Reception Team can provide a leaflet outlining the Practice Complaints Procedure.
Can I e-mail the practice concerning my medical conditions, or reques information about my medical records?
We are unable to enter into any e-mail communications of a medical nature.
How do I access and get to see my Medical Records?
Please put this in writing to the Practice Manager who will then contact you and explain our procedure. You will need to produce acceptable identification.