What are your opening times?
We are open Monday to Friday, 8.30 a.m. – 6.00 p.m. Closed 12.30 p.m.- 1.30p.m. except for emergencies.
When can I get the results of my tests?
The Clinician arranging the test should inform you at the time, but generally results are available 7-10 days after the test was taken. Please contact the Practice between 3.30pm-4.30pm for these, due to high demand for other service we offer such as appointments we aim to structure demand and reduce waiting times. If the Practice contacts you regarding a result please do not be alarmed, it could simply be that the test needs repeating after a certain time or the result indicates some medication would help with your symptoms. For results arranged in secondary care (bloods, x-rays, scans etc) please contact that department for the result.
Monday to Friday 8.30 a.m to 4.00 p.m. (closed 1-2 p.m.) please call 0141 531 8902
How to I register with the Practice?
Patients can apply to register via our website or in person at the Practice.
We only accept patients from the following postcodes: G1.1, G1.5, G21.1, G21.2, G21.3, G21.4, G31.2, G31.3, G32.6, G33.2, G4.0.
All patients wishing to register permanently require to complete a registration form (GPR). All patients aged over 5 years will also complete a new patient medical form and those under 5 years an immunisation record form.
Patients wishing to register on a temporary basis will be asked to complete a TR Form. This is only necessary if you need an appointment.
All patients wishing to apply to register should supply ID (passport, utility bill) if possible.
Download the forms
*to access our online services for appointments and repeat prescriptions, you must first register with the practice and then request these forms in person from the Reception – you will be asked to provide ID and we cannot provide you with other individuals online access forms.
How do I request a Home Visit?
Please telephone the surgery before 10 a.m. if possible and select option 1. The receptionist will take some details from you to pass to the Doctor.
Home visits are for housebound patients or those too ill to leave the home. It is the clinical decision of the Doctor whether or not they attend for a house visit.
How do I make an appointment for a member of the Clinical Team?
You can do this by either phoning 0141 483 1740, in person at the reception desk, or online using the Patient Access system (you must request forms for this in person from the Reception before being bale to use this service).
- Pre-booked appointments whereby you can book an appointment up to two weeks ahead to see a doctor
- Pre-booked appointments for the Practice Nurses or Health Care Assistant up are also available up to four weeks ahead
The Receptionist will ask the reason for the appointment – purely to ensure you are seen by the most appropriate member of the Team or Service Provider e.g. if you are calling to make an appointment for cervical screening, you will see one a Nurse and not a Doctor for this procedure. Alternatively it maybe that the Pharmacy can offer you help for your medical issue via Minor Ailments or Pharmacy First. If you do not wish to give the reason for the appointment then please inform the Receptionist that it is a private matter, but note that if your appointment is with the wrong clinician you may be asked to seek help with the appropriate clinician or service provider at another appointment or time.
Can two or more people use one appointment to see a member of the Clinical Team?
No, when you arrange your appointment it is only for you. Each patient should book separate appointments. The clinician will only see the patient who is named for that appointment i.e. if you have booked an appointment but also wish your child seen then they will need a separate appointment.
Why can’t I see my Doctor of choice sooner?
There are a number of reasons why this might be the case – the Practice Manager or Reception will be happy to advise – but please be assured all clinicians have the same access to your records. If you choose to only see a specific Doctor for example, then that is your choice as a patient and you would be seen when that Doctor is sitting in surgery, however other Doctor’s may have appointments sooner.
I want to leave a message for my Doctor or the Nurse?
All messages will be recorded by the reception staff for the appropriate person and the enquiry will generally be dealt with within 48hrs; the patient will be contacted with the outcome.
What can the nurse see me for?
Please refer to the section entitled “Our Clinics”
How do I request a Repeat Prescription?
Please refer to the section entitled Prescription Requests.
Are there Breast Feeding & Baby Changing facilities?
Yes – the reception staff will advise on their location within the Health Centre.
How can I contact the Health Visitor?
You can do this by phoning 0141 531 8925
How can I contact the District Nurse?
You can do this by phoning 0141 531 8926
How do I make Payment for a Private Report/letter?
You can either pay by cash or cheque. A receipt will be given to you.
How to I make a complaint?
We would wish you to discuss this, in the first instance, with the Practice Manager or Reception Manager. The Reception Team can provide a leaflet outlining the Practice Complaints Procedure.
Can I e-mail the practice concerning my medical conditions, or reques information about my medical records?
We are unable to enter into any e-mail communications of a medical nature.
How do I access and get to see my Medical Records?
Please complete a Subject Access Form (available from Reception) and provide two forms of ID. Your request will be dealt within 28 days.
Does the Practice have a Duty of Candour policy?
Yes, this policy is available on request from the Practice Manager. This policy is to ensure we operate in a open and honest way if something goes wrong. Leaflets are available further explaining what Duty of Candour is.