The practice will not tolerate any aggressive, violent or abusive behaviour .
Anyone verbally abusing either a member of staff, including shouting or inappropriate language, will be asked to leave the premises and requested to find another GP.
Anyone who is violent or causes damage will be removed from the list immediately and Police Scotland will be contacted.
Patients will also be removed from the list in the following circumstances:
- Violence and aggression towards staff or members of the public.
- Damage to practice property or equipment.
- Persistent misuse of the system, including frequent missed appointments.
- Patients who the doctors are unable to manage clinically e.g. breach of contract with doctor regarding use of prescribed medicine, break down in patient communication.
Patients who are disruptive and display aggressive and/or intimidating behaviour and refuse to leave the premises – staff will summon the Security Officers & Police Scotland.